Billing

Every charge accrues to an itemized ledger you can inspect on the Billing page: media delivery, the platform fee, plan subscriptions, AI usage, and any overages. Payments and credits appear on the same ledger, so the balance you see is always the signed sum of the line items.

Billing page with balance, ledger, and payment method
Console → Billing: mode, balance, itemized ledger, and payment method.

Billing modes

You can switch modes at any time on the Billing page. The outstanding balance carries over and is collected under the new mode's schedule.

Media pricing

Media is billed at delivered spend plus a platform fee that depends on your plan (12% on Free down to 5% on Enterprise) with automatic volume discounts: −1 point above $100k/month and −2 points above $500k/month. Delivered spend reconciles daily against the delivery source of record; corrections post as labelled true-up lines rather than silent edits.

Spend protection

If the outstanding balance grows past your limit (your threshold headroom on card modes, your credit limit on terms, or the wallet balance on prepaid), the account steps through a ladder: a warning first, then new campaign activations are blocked after 24 hours, then campaigns pause after 48 hours — immediately at 120% of the limit. Settling the balance reverses every step automatically.

Payment security

Cards are collected and stored by our PCI-DSS Level 1 payment processor through a hosted form — card numbers never touch our servers. Receipts and invoices are emailed to your billing contact.

Billing — Waveband Docs